Privacy Policy

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This Privacy Policy explains how VIKTORIA YORDANOVA ("we", "us", "our"), operator of VIKTORIA YORDANOVA at https://viktoriayordanova.bg/, collects, uses, and protects your personal data when you visit our website or place an order for NutraBloom Essentials.

1. Information We Collect

Information you provide directly: When you submit an order form, you provide your name and phone number. When you use our contact form, you provide your name, email address, and message. We do not collect payment card details online - payment is made on delivery.

Information collected automatically: When you visit our website, we may collect technical data including your IP address, browser type, device type, pages visited, and referral source. This is collected via cookies and analytics tools, subject to your consent.

2. How We Use Your Information

We use your personal data to process and confirm your order by telephone; to respond to contact form enquiries; to improve our website based on aggregate analytics; and to comply with our legal obligations.

3. Legal Basis for Processing (UK GDPR)

We process your data on the following legal bases under the UK GDPR, Article 6: Contract performance (Art. 6(1)(b)) - processing your order; Legitimate interests (Art. 6(1)(f)) - website analytics and fraud prevention; Consent (Art. 6(1)(a)) - marketing cookies and analytics, where you have given your consent via our cookie banner.

4. Sharing and Disclosure

We do not sell your personal data. We may share data with: courier and logistics partners (name and delivery address for order fulfilment); IT service providers (hosting and website operations); and statutory authorities if required by law.

5. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption throughout.

6. Your Rights

Under the UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data where we have no lawful basis to retain it; object to processing based on legitimate interests; request restriction of processing; data portability (where technically feasible); and to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@viktoriayordanova.bg. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: ico.org.uk, helpline 0303 123 1113.

7. International Data Transfers

Your data is processed and stored within the United Kingdom. Where any transfer to a third country is necessary, we ensure appropriate safeguards are in place in accordance with UK GDPR Chapter V.

8. Data Retention

Order contact data (name and phone number) is retained for the period necessary to fulfil the order and for up to six years thereafter to comply with UK accounting and statutory obligations. Contact form enquiries are retained for up to two years. Analytics data in aggregated form may be retained indefinitely.

9. Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us immediately.

10. Third-Party Services

We may use the following third-party services on this website: Google Ads Conversion Tracking - to measure the effectiveness of our advertising (cookies: _gcl_au, _gcl_aw; consent required before activation); Google Ads Remarketing - to show relevant ads to previous visitors (consent required); Google Analytics - to understand how visitors interact with our site (cookies: _ga, _gid, _gat; consent required); Google Maps - an embedded map on our contact page, subject to Google's own privacy policy. All advertising and analytics services operate under Google Consent Mode v2 and are only activated upon your explicit consent via our cookie banner.

11. Cookies

We use cookies and similar technologies. You can manage your cookie preferences via the cookie banner when you first visit our site, or at any time by clicking "Cookie Settings" in the footer. For full details, see our Cookie Policy.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The current version will always be published at this URL with the date of last update shown at the top.

13. Contact

VIKTORIA YORDANOVA, g.k. Hristo Botev-NorthYuzhen, ul. “Krushevo” 5, 4030 Plovdiv, Bulgaria. Email: info@viktoriayordanova.bg. Phone: +44 20 7946 0312.