Returns and Refund Policy

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This policy covers returns and refunds for NutraBloom Essentials purchased from VIKTORIA YORDANOVA via https://viktoriayordanova.bg/.

1. Your Right of Return - 14 Days

You have the right to return an unopened pack of NutraBloom Essentials within 14 calendar days of receiving your order, in line with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This applies regardless of reason.

2. Opened Packaging - Hygiene Exception

For reasons of health and hygiene, opened food supplement packaging cannot be accepted for return once the seal has been broken. This exception is permitted under UK consumer law (Regulation 28(3)) for goods that are liable to deteriorate or expire rapidly, and for sealed goods that are not suitable for return after opening for health protection or hygiene reasons. We note this clearly so there is no ambiguity: if you have opened your pack, it cannot be returned.

3. How to Return

Contact us by email at info@viktoriayordanova.bg or by phone at +44 20 7946 0312 within 14 days of receiving your order to notify us of your intention to return. We will confirm the return address and process. Please do not send items back without contacting us first.

4. Return Postage

Unless the item is defective, damaged, or incorrectly dispatched, the cost of return postage is borne by the customer. We recommend using a tracked postal service.

5. Refunds

Once we have received and inspected your returned item, we will process your refund within 14 calendar days of receiving the goods. Since payment is made on delivery (cash or card to the courier), refunds for cash payments are issued by bank transfer; for card payments, we will arrange a refund to your card via our payment partner. We will contact you to confirm the method.

6. Cancellation Before Dispatch

You may cancel your order at no charge at any time before it is dispatched. The easiest way is to mention this during the confirmation call. You may also email or call us - see contact details below. Once dispatched, the 14-day return window applies.

7. Refusing Delivery

Because payment is made on delivery, you may decline to accept the parcel when the courier arrives. If you do so, the order is cancelled automatically and no payment is taken. Please contact us as soon as possible if you intend to refuse delivery so we can update our records.

8. Defective or Incorrectly Dispatched Items

If your order arrives damaged or is not what you ordered, please contact us within 48 hours of receipt. We will arrange collection and replacement or a full refund, including return postage, at no cost to you.

9. Contact

VIKTORIA YORDANOVA - g.k. Hristo Botev-NorthYuzhen, ul. “Krushevo” 5, 4030 Plovdiv, Bulgaria. Email: info@viktoriayordanova.bg. Phone: +44 20 7946 0312. Mon-Fri 9:00-17:00.